D.Hedral Italia Srl (the “Seller”) aims to guarantee your complete satisfaction.
If you are completely not satisfied with your purchase, you can return the merchandise within ten (10) working days from receipt of the products purchased on dhedral.com.
NOTE: Due to health concerns, please make sure that the goods you would like to return are in original condition (unworn and unwashed) and in its original UNOPENED packaging . Goods that have been opened and/or tried are not eligible for refund.
For legal information see the European directive 2011/83/UE art.16 paragraph "e" or Art.59 paragraph "e" del D. Lgs 21 21/02/2014.
1) If you cancel before we have sent the goods, we will refund you the price of the goods and the cost of delivery.
2) If you cancel after we have sent the goods, we will refund the price of the goods only.
3) We will refund your money within 30 days.
4) If you received free or discounted shipping, then the standard delivery cost will be deducted from the refund total.
5) Gift returns: if you return a Gift please note that the refund will be made to the original purchaser
1) Complete the Return Form.
2) Repack the Goods in a box or bag and include the Return Form.
3) Send the Goods back to us by post within 10 days of receipt of delivery
Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item.
We currently do not offer any exchanges. If you are unhappy with your purchase, please follow our return instruction to send the goods back to us, we will then refund you accordingly. Please place a new order for the item(s) you require.
Conditions for exercising the Right to Cancel
The Right to Cancel is exercised properly when all of the following conditions are met:
a) the Returns Form has been completely and properly filled in and included in the return shipment
b) products have not been used, worn, washed or damaged;
c) products must be returned in their original packaging;
d) returned products must be handed over to the courier within ten (10) working days from their receipt.
In the event of you exercising the Right to Cancel, the Seller has the right not to accept the return of products whose essential features or quality have been altered.
If the Right to Cancel is properly exercised, the Seller shall refund the sums received for the purchase of the products, and you must pay the cost of returning the products to the Seller.
You will be liable for loss or damage to the products during transportation, and for any delay in the return of products.
You will be contacted by e-mail if your return cannot be accepted because of failure to comply with all the conditions set out above; in this case you may choose to have the products returned to you, at your expense.
If you do not wish to have the products returned to you, the Seller shall have the right to retain the goods and the sums received for their payment.
How and when refunds are made
Following receipt of the returned products, the Seller shall check to ensure that all the conditions for exercising the Right to Cancel have been met and shall notify you of acceptance of the returned goods by e-mail.
SHIPPING AND CUSTOM COSTS: These costs are not refundable and will be deducted from your refund.
The Seller makes refunds as quickly as possible and, in all cases, within thirty (30) days of receiving notification from you of your intention to exercise the Right to Cancel, provided all the conditions for exercising that right have been met and the returned goods have been accepted.
The time required to credit you with the refund sum depends on the General Conditions of PayPal.
The date for crediting the refund may be different from the debit date; the Seller is therefore unable to guarantee that you will not be charged bank interest.
If the person for whom the products were ordered, as shown on the Order Form, is not the same as the person making payment for their purchase, the refund of any sums received by the Seller shall be made exclusively to the person who made the payment.