Welcome to the dhedral.com website

Before consulting other pages on the dhedral.com website and using the services available, please carefully read these General Conditions of Use (“General Conditions of Use”) and the contents of the pages headed “General Terms of Sale” and “Privacy Policy”.

All products offered for sale on dhedral.com are marketed by D.Hedral Italia s.r.l. (“D.Hedral Italia”), a company with registered office in Via del Fresatore 7, 40138 – Bologna (Italy), tax, VAT code and registration number with the Bologna Companies Register 03408351207.


Access and use of the website “dhedral.com”, hereafter dhedral.com, are governed by the General Conditions of Use set out below. Before accessing and using dhedral.com, and before purchasing goods on the site, you should carefully read and approve the General Conditions of Use in order to understand your obligations. All services provided to the user of dhedral.com are governed by the General Conditions of Use and the pages setting out the “General Terms of Sale”, the “Right to Cancel” and the “Privacy Policy”.
If you do not approve of the General Conditions of Use of dhedral.com, in whole or in part, please do not use the website or the services it provides.The user acknowledges that D.HEDRAL ITALIA is not liable for the availability or use of the services.
Access to, and the use of, dhedral.com, including the display of the web pages, communications with D.HEDRAL ITALIA, the ability to download information about products and to purchase products, are all activities carried out by the user solely and exclusively for personal use, excluding any commercial, entrepreneurial or professional activity. The user is solely liable for using dhedral.com and its contents.
D.HEDRAL ITALIA is not liable for any use of the dhedral.com website or its contents by users which does not comply with current laws and/or the General Conditions of Use. D.HEDRAL ITALIA is liable only in cases of wilful misconduct or gross negligence.
Specifically, the user is solely liable for the notification of inaccurate or false data concerning third parties, without such parties having given their consent, and for all cases of the improper use of the site.
Since all materials are downloaded or otherwise obtained through the use of the services chosen and at the risk of the user, all liabilities for damage to the computer system or the loss of data arising from downloading from, or using, the site are solely with the user and may not be imputed to D.HEDRAL ITALIA.
D.HEDRAL ITALIA shall not be liable for any damages arising from the inability to access the services provided on the dhedral.com website or from any viruses, damaged files, errors, omissions, interrupted service, cancellation of content, problems connected with the network, providers or telephone and/or remote connections, unauthorized access, and alterations to data, or failure and/or the defective functioning of the electronic equipment of the user.
The user is responsible for properly storing and using his/her own personal data, including the data and credentials required to access reserved services, and is liable for all damages to D.HEDRAL ITALIA and third parties arising from the improper use of the site and/or the loss, improper use or theft of this information.
For further information of a legal nature see the “General Terms of Sale”, “Right to Cancel” and “Privacy Policy” of dhedral.com.


By means of the services provided on the dhedral.com website, D.HEDRAL ITALIA sells products exclusively to the “consumer” i.e. a person who interacts with dhedral.com for reasons unrelated to his/her own commercial, entrepreneurial or professional activity.
If you are not a Consumer, as defined above, you are asked not to use our services and to refrain from purchasing products on dhedral.com.
D.HEDRAL ITALIA has the right not to carry out orders from anyone other than consumers, or orders that do not comply with the General Terms of Sale or General Conditions of Use.


The structure and contents of the dhedral.com website, including, among other things, works, images, photographs, sound, music, documents, drawings, figures or any other material, in whatever format, published on dhedral.com, including the menus, web pages, graphics, colour scheme and lay-outs, instruments, characters and design of the site, diagrams, layouts, methods, processes, functions and software which are part of dhedral.com, are protected by copyright law and the intellectual property rights of D.HEDRAL ITALIA and other holders of rights.
In particular, pursuant to Law 633 of 22 April 1941 (“Protection of copyright and other rights related to exercising copyright”), the reproduction of the dhedral.com website and its contents is explicitly forbidden in whatever form, even partially, unless such reproduction has been authorized in writing by D.HEDRAL ITALIA and other rights-holders.
D.HEDRAL ITALIA has the exclusive right to authorize or forbid the direct or indirect, temporary or permanent, reproduction in any form of whole or part of the dhedral.com websites and its contents.
The user is not in any case authorized to use, in any manner or form, the contents of the website or any work protected by copyright or other intellectual property right; in particular, users may not alter or modify contents and the works published on the website without the consent of D.HEDRAL ITALIA and, where deemed necessary, the individual authors of the works published on dhedral.com.
Users of dhedral.com are authorized solely to display the website and its contents, and to carry out any of the operations for the temporary reproduction of its contents provided such reproduction is not for commercial purposes, and which are deemed to be transitory or supplementary, an integral and essential part of the display of dhedral.com and its contents and all other operations related to using the dhedral.com website and its contents, provided they are carried out for legitimate purposes.
Users may not reproduce any part of the dhedral.com website or any of its contents on any supports, including hard copy, wholly or in part; all reproductions must be authorized on a case by case basis by D.HEDRAL ITALIA and/or, where deemed necessary, by the authors of the individual works published on the website.
All authorized reproductions shall be used solely for lawful purposes and in compliance with copyright and the other intellectual property rights of D.HEDRAL ITALIA and the authors of individual works published on the website.
Pursuant to section 20 of Law 633 of 22 April 1941, the authors of individual works published on dhedral.com have – among other rights – the right to claim authorship of the works and to oppose any form of deformation, mutilation or other modification, and any act damaging the work itself, which might prejudice their honour and reputation.
The user shall explicitly comply with copyright laws in relations to authors and those who have chosen to publish their work on the website or who work with dhedral.com on the creation of new forms of expression or art designed for publication – even if not exclusively – on the website, of which they are an integral part.


D.HEDRAL ITALIA is the exclusive owner of the “D.HEDRAL” registered trademark, and the dominion names “dhedral.com”, “dhedral.it”, “d-hedral.com”, “d-hedral.it”, “hedral.it” and “hedral.com”.
D.HEDRAL ITALIA has the right to the exclusive use of the above trademarks, for all products and services for which it is registered, pursuant to Legislative Decree 30 of 10 February 2005 (“The Industrial Property Code”).
Unless otherwise authorized in writing by D.HEDRAL ITALIA, the user is not authorized to use any of the above trademarks used to identify products or services even if dissimilar to those offered for sale by dhedral.com.


D.HEDRAL ITALIA does not guarantee that the contents of the dhedral.com website are lawful in countries other than Italy.
In the event of any of the contents of the website being illicit or illegal in countries outside Italy, users are asked not to access the dhedral.com site; should a user access the site despite the illegality of its contents in his/her country, he/she is solely responsible and liable for how the services provided by the dhedral.com site are used.
If you find the contents of the dhedral.com site offensive to your morality or sensibility, please do not use the site or access its contents.
D.HEDRAL ITALIA takes all reasonable precautions to ensure that the contents of the dhedral.com website are accurate and do not contain incorrect or out-of-date information at the moment of their publication or, if possible, thereafter.
Nevertheless, D.HEDRAL ITALIA shall not be deemed liable for any inaccuracy or for any information not included on the dhedral.com website, except in the event of wilful misconduct or gross negligence or where contrary to the law.
As far as possible, D.HEDRAL ITALIA shall carry out all the activities and operations required to guarantee continuous access to the dhedral.com website; the dynamic nature of the Internet and its contents may, nevertheless, not allow D.HEDRAL ITALIA to operate an uninterrupted service on the dhedral.com website, due to the need to update the contents of the site.
Therefore D.HEDRAL ITALIA does not guarantee users that the services provided by the dhedral.com website will be continuous, uninterrupted or without errors or malfunctions due to the Internet connection.
For any problem encountered during the use of the dhedral.com website, the user should access the Customer Service area of the site, contacting D.HEDRAL ITALIA by e-mail at info@dhedral.com; a D.HEDRAL ITALIA manager will help you to quickly restore access to the website, if this is possible.
Before contacting Customer Service, it is recommended that first you contact your Internet service provider to ensure that you are properly connected to the network.
D.HEDRAL ITALIA continuously takes technical and organizational measures, with all reasonable and due diligence, to safeguard the security of its services on dhedral.com, the integrity of the data and the electronic communications arising from using the site, in order to disallow improper use and the unauthorized access to data, and to avoid the risks of the dispersal, destruction and loss of data and information, whether confidential or not, relating to the users of the dhedral.com website, and to prevent unauthorized access or access to data and information which is contrary to the law.
The Customer Service area explains how to register on the dhedral.com website.
After registration, you will be able to access information about your order and the delivery of products you have purchased on the website, refunds and product returns, as well as details about the services provided by dhedral.com, by accessing your personal area.
Users may also contact D.HEDRAL ITALIA directly by e-mail, at info@dhedral.com.


Users are asked to carefully read the Privacy Policy of the dhedral.com website, which is applicable every time the site is accessed and its services used, irrespective of whether products are purchased.

GDPR is a new law on data protection and privacy that gives control over your personal information back to you. Please read our Privacy Policy for more information.


D.HEDRAL ITALIA may wholly or partially amend these General Conditions of Use at its own discretion and without notice.
The new General Conditions of Use will be notified to users on the Legal Area of dhedral.com when they are adopted by D.HEDRAL ITALIA, and shall be binding on users as soon as published on dhedral.com on this page (General Conditions of Use).
Each user may access this page (General Conditions of Use) as and when he/she desires to consult the latest version of the General Conditions of Use of dhedral.com.


These General Conditions of Use are governed by Italian law.
In particular they are governed by Legislative Decree 206 of 6 September 2005 (“The Consumer Code”), and subsequent additions and amendments.

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