Welcome to the dhedral.com. website

Products are offered for sale and sold on the “dhedral.com” website – hereafter dhedral.com - under the General Terms of Sale set out below (the “General Terms of Sale”).
All products offered for sale on dhedral.com are marketed by D.Hedral Italia s.r.l (the “Seller”), a company with registered office in Via del Fresatore 7, 40138 – Bologna (Italy), tax, VAT code and registration number with the Bologna Companies Register 03408351207.
For any information or after-sales services, contact our Customer Services Department or the Seller directly by e-mail at the following address: info@dhedral.com.
You can also access the Customer Services Area of the website, which sets out information and includes a registration form for this site and details about how to order, about deliveries, refunds and how to return products purchased at dhedral.com.
For further information of a legal nature please read the Information Sheet on the processing of personal data as well as the General Conditions of Use, the Right to Cancel Orders and the Privacy Policy of dhedral.com.

1.1 The Seller offers products and carries out its electronic sales activities on dhedral.com solely and exclusively in relation to the end user or “consumer”.
A Consumer is anybody who interacts with dhedral.com for reasons that are unrelated to his/her commercial enterprise, entrepreneurial activity or profession.
If you are not a Consumer, as defined above, you are asked not to use our services and to refrain from purchasing products on dhedral.com.
The Seller has the right not to carry out orders from anyone other than consumers, or orders that do not comply with its sales policy and these General Terms of Sale.
1.2 The General Terms of Sale govern exclusively the supply of products, and making and accepting orders on dhedral.com, and all related matters pertaining to the relations on dhedral.com between the end-user (consumer) and the Seller.

2.1 To purchase one or more product from the Seller using dhedral.com, you need to fill in an order form in electronic format and send it to the Seller – via the internet – following these instructions.
The Sales Agreement with the Seller is available in Italian and English.
The order form includes a) reference to the General Terms of Sale, b) a summary of the main features of each product ordered and the price (excluding any customs duties, which are to be borne entirely by the purchaser), the delivery method, the transport and delivery costs, as well as c) reference to the conditions for exercising the Right to Cancel Orders and how and when to return products purchased.
Before purchasing products, by submitting the order form, you will be asked to read and approve the General Terms of Sale and the Information Sheet concerning the Right to Cancel, which you may print out, memorize or reproduce for your own use.
Before submitting the order form, you will be asked to make sure there are no errors in the order and to correct any errors that may be present.
2.2 The Agreement takes effect when the Seller receives your order form, via the internet, after checking for errors in the order and after conformation of payment by PayPal, without prejudice to section 2.7. below.
2.3 By submitting the order form via the internet:
a) you confirm that you have read and accept the General Terms of Sale, the General Conditions of Use, the Right to Cancel Orders and the Privacy Policy of dhedral.com;
b) you unconditionally accept and undertake, in relation to the Seller, to comply with the General Terms of Sale.
If you do not agree with the General Terms of Sale and/or the General Conditions of Use, Right to Cancel Orders or the Privacy Policy of this website, wholly or partially, please refrain from purchasing products on dhedral.com and please do not submit any orders.
2.4 Your order form will be filed on our data base for the time required to carry out the order or other lawful period of time. If you are a registered user, during this period you may consult past orders via the Personal Area on dhedral.com.
2.5 After stipulation of the Agreement, the Seller will begin to work on your order and will send an order acknowledgement and conformation of dispatch by e-mail, specifying the price and delivery costs, excluding any Customs duties which are entirely at your charge.
2.6 The Seller shall not accept or carry out orders where there are insufficient guarantees of solvency, or the orders are incomplete or incorrect.
2.7 The Seller may not be able to acknowledge an order if the products are not available.
In this case, you will be informed by e-mail that the Agreement has not been perfected and the Seller cannot accept your order, for the reason specified.
If the products illustrated on dhedral.com are not available or for sale at the moment of your most recent visit to the site, or when you submit your order form, the Seller shall notify you within thirty (30) days starting from the day after you submitted the order form to the Seller, indicating that the products are not available.
In the event of orders submitted and payments made for the order, the Seller shall refund the whole amount paid by you.
2.8 Orders received from countries not included in the list of countries served shall not be accepted by the Seller.

3.1 The payment of the price and delivery costs shall be made exclusively by credit card, as specified on the order form.
3.2
Financial information (such as, for example, credit card number or the expiry date) shall be acquired securely by Shopify Payments, providing the relevant remote electronic payment service, without the possibility of access by third parties.
This information shall not be used except to complete the procedures relating to your purchase or to make refunds if products are returned, following the exercise of the right to Cancel Orders, or to prevent or report fraud at dhedral.com. to the police
3.3 The price for the purchase of products and the delivery cost, as specified on the order form, shall be debited from your current account at the moment PayPal completes the payment procedure for your order.
For the delivery of the products ordered, any Customs duties shall be borne by you.

4.1 For information about the delivery of products go to the Dispatch section of the site.
Please read this section carefully, because its contents are an integral part of the General Terms of Sale and therefore are deemed to have been read and approved when you submit your order form.
4.2 For any information about the dispatch and delivery of the products you have purchased, go to the My Order section or your personal area on the website.

5.1 The website dhedral.com offers products for sale that are exclusively made in Italy.
5.2 The basic features of the products are illustrated on dhedral.com: see the information sheet for each product.
The images and colours of products offered for sale on dhedral.com do not necessarily correspond with the real product, due to the effect created by the Internet browser and monitor used.
5.3 Product prices are subject to periodic update.
Please check the current price before submitting your order.

6.1 You may cancel your order and the Sales Agreement with the Seller, without penalty and without specifying a reason, within ten (10) working days of the day on which you receive the products purchased on dhedral.com.
Products may not be exchanged for other items, however.
To exercise your Right to Cancel, please fill in the Returns form; you must return by mail the products to the Seller, handing them over to a post office for the return shipment within ten (10) working days of the date of receipt of the products.
In addition to any Customs duties owed for the delivery of the products to your address, in the event of cancellation of your order, the only costs involved are those of returning the products.
6.2 If you decide to cancel your order with the Seller you must pay the costs of the return of the product and you will be liable for loss or damage to the product during transportation, and for delayed return of the products to the Seller.
6.3 In addition to compliance with section 6.1 above, the Right to Cancel shall be deemed to have been properly exercised if the following conditions have been fully met:
a) the Returns Form has been properly and completely filled in and included in the return shipment ;
b) products have not been used, worn, washed or damaged;
c) products must be returned in their original packaging unopened, ( European directive 2011/83/UE art.16 paragraph "e", Art.59 paragraph "e" D.Lgs 21 21/02/2014)
d) returned products must be sent to the Seller in one delivery. The Seller has the right not to accept returns of products in one order which are returned separately;
e) returned products must be handed over a Post Office within ten (10) working days from their receipt. Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item.
In the event of you exercising the Right to Cancel, the Seller has the right not to accept the return of products whose essential features or quality have been altered.
6.4 If the Right to Cancel is properly exercised, according to the terms set out in section 6, the Seller shall refund the sums received for the purchase of the products in compliance with section 7 below (“How and when refunds are made”).
Sums are refunded in the shortest possible time.
In all cases, within thirty (30) days of the date of notification of your intention to exercise the Right to Cancel, after checking that that all the conditions for exercising that right, as specified above, have been met, the Seller shall refund sums as specified below in section 7.
6.5 If the conditions for exercising the right to Cancel, as specified in this section, have not been met, you will not be refunded for the sums paid to the Seller; in this case, at your expense, you may request the Seller to re-deliver the products, which will be sent in the same condition in which they were received by the Seller.
If you do not request re-delivery of the products, they will be retained by the Seller along with the sums paid for their purchase.

7.1 Following return of the products, the Seller shall check to ensure that all the conditions for exercising the Right to Cancel, as specified in the section above, have been met.
If they have been met, the Seller shall notify you of acceptance of the returned goods by e-mail.
7.2 The Seller makes refunds as quickly as possible and, in all cases, within thirty (30) days of receiving notification from you of your intention to exercise the Right to Cancel, provided all the conditions for exercising that right have been met and the returned goods have been accepted.
7.3 If the person for whom the products were ordered, as shown on the Order Form, is not the same as the person making payment for their purchase, the refund of any sums received by the Seller shall be made exclusively to the person who made the payment.
7.4 The value date for the refund could be different from the refund date; the Seller is therefore unable to guarantee that you will not be charged bank interest.

8.1 For any information about how the Seller processes your personal data, please consult the page dedicated to the Privacy Policy and refer to the Information Sheet as per section 13 of Legislative Decree 196 of 30 June 2003 (“Code for the safeguarding of personal data”).
If you want to receive information on how the Seller processes your personal data or about our Privacy Policy, you may request it by e-mail to info@dhedral.com or by writing to our registered office [D.Hedral Italia s.r.l., Via del Fresatore 7, 40138 – Bologna (Italy)].

9.1 The General Terms of Sale of dhedral.com may be amended by the Seller following regulatory changes or for other reasons.
The new General Terms of Sale will be notified to users on the Legal Area of dhedral.com when they are adopted by the Seller, and shall be binding on users as soon as published on dhedral.com on this page (General Terms of Sale).
Each user may access this page (General Terms of Sale) as and when he/she desires to consult the latest version of the General Terms of Sale of dhedral.com.

10.1 These General Terms of Sale are governed by Italian law and in particular by Legislative Decree 206 of 6 September 2005 (“The Consumer Code”), with specific reference to the regulations governing remote Agreements, as well as Legislative Decree 70 of 9 April 2003, governing some aspects of electronic trading.