If you are completely not satisfied with your purchase, you can return the merchandise within ten (10) working days from receipt of the products purchased on

NOTE: Due to health concerns, please make sure that the goods you would like to return are in original condition (unworn and unwashed) and in its original UNOPENED packaging . Goods that have been opened and/or tried are not eligible for refund. 

For legal information see the European directive 2011/83/UE art.16 paragraph "e" or Art.59 paragraph "e" del D. Lgs 21  21/02/2014.

1) If you cancel before we have sent the goods, we will refund you the price of the goods and the cost of delivery. 
2) If you cancel after we have sent the goods, we will refund the price of the goods only. You will be charged of all the expenses we will incurr for the return of goods either if the item is delivered or not delivered after 3 courier attempts.  
3) We will refund your money within 30 days.
4) If you received free or discounted shipping, then the standard delivery cost will be deducted from the refund total
5) Gift returns: if you return a Gift please note that the refund will be made to the original purchaser





1) Complete the Return Form (obtain it writing a mail to
2) Repack the goods in a box or bag and include the Return Form
3) Send the goods back to us by post within 10 days of receipt of delivery

Please make sure that you obtain proof of posting as we will not be held responsible for any lost or damaged item.

We reserve the right to charge you for any such lost or damaged goods.


Refunds are activated by the seller in the shortest time possible and in any case within thirty (30) days from the date in which they are informed of your desire to exercise your right to return the goods and once it has been verified that the return has been completed under the conditions that can be found by following this link:


We currently do not offer any exchanges. If you are unhappy with your purchase, please follow our return instruction to send the goods back to us, we will then refund you accordingly. Please place a new order for the item(s) you require.


Note legali
D.Hedral Italia S.r.l.
Via del Fresatore 7, 40138, Bologna, Italy
P.IVA e C.F. 03408351207
Capitale sociale € 10.000 i.v.
REA n. BO – 516970 Forma giuridica: società a responsabilità limitata